At Coconut we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for experienced top talent to fill the role below:
Job ID: 1784229753070
Monday Solutions Architect
Remote
$1,800 to $3,000 / month
Full-time · 40 hrs/week
Timezone: 9-6 PM EST
Job Description
Experience Needed / Responsibilities
Workflow Design and Building
○ Collaborate with Implementation Managers to help manage and build 10+ monday.com clients per week.
○ Identify and eliminate isolation, inefficiencies, redundancies, and work silos within client processes.
○ Act as the primary point of contact and build strong client relationships. ○ Excellent note-taking of each call, action item and follow-up
● Customer Service and Training
○ Provide excellent customer service through various channels, including email, video calls, and in-person meetings.
● Subject Matter Expert
○ Collaborate with Implementation Managers to design and build out clients' workflows on monday.com
○ Research best practices among monday.com through apps marketplace, internal monday.com and external tools through third-party APIs
● Process Improvement
○ Collaborate with clients and the internal team to implement useful integrations and automations to optimize workflows.
○ Assist clients in developing and refining their processes and procedures for maximum efficiency.
○ Be process improvement-oriented to drive client success.
● Technical Proficiency
○ Be technically savvy and able to understand and troubleshoot technical issues. ● Time Management
○ Exhibit excellent time management skills to prioritize urgent and important tasks effectively.
Good to Have
● Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
● At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
● Minimum of 1 year of hands-on experience with monday.com.
● Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
● Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
● Excellent internal communication skills and a customer-oriented personality.
● Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.
Non-negotiable Requirements
Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.
Prior experience with make.com or Zapier
Prior experience with Monday.com
Industry Tools / Experience
monday.com
make.com
G Suite
Slack
Before Applying
To streamline your application, please carefully review and complete ALL ITEMS below before proceeding to the application form.
1
English Proficiency Rating
You will need to enter your CEFR English proficiency level in the application form. If you're unsure of your rating, you can take a quick assessment here.
2
1-Minute Introduction Video
Record a short video introducing yourself (Loom works best) and paste the link in your application. Tell us who you are, what you've done, and why this role fits you.