At Coconut we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for experienced top talent to fill the role below:
Job ID: 1787339580467
Luxury Travel Designer / Travel Concierge
Remote
$650 to $1,250 / month
Part-time · 20 hrs/week
Timezone: 6am ET start time
Job Description
Experience Needed / Responsibilities
Take inbound travel requests and interface with clients to gather their preferences
Work with luxury clients to book all arrangements (flights, hotels, cruises, packages)
Input all bookings into itinerary and commission-tracking / CRM systems
Reconfirm every detail as the trip approaches
Be on-call during live trips to handle any issues in real time
Systems component: help design workflows, connect CRMs, and identify API automations to make the role more efficient
Good to Have
Super-user experience with travel concierge systems — Safari Portal and Tern especially (also Travify, Fora); current team underutilizes these, so a power user would unlock significant value
Spanish fluency (emerging Mexico opportunities)
Based in South Africa
Self-starter who can run with tasks without oversight; critical thinker and proactive communicator
High emotional intelligence — able to handle service recovery, not just escalate issues
Non-negotiable Requirements
Travel experience with booking and managing itineraries (5+ years, bookings, payments, deposits, suppliers)
Excellent customer service and executive-level communication this is a client facing role (comfortable with C-suite and high-net-worth clients)
English as a first language, perfect english fluency
Industry Tools / Experience
5+ years in travel as a concierge, experience with concierge and booking
Safari Portal and Tern (primary systems in use)
Before Applying
To streamline your application, please carefully review and complete ALL ITEMS below before proceeding to the application form.
1
English Proficiency Rating
You will need to enter your CEFR English proficiency level in the application form. If you're unsure of your rating, you can take a quick assessment here.
2
1-Minute Introduction Video
Record a short video introducing yourself (Loom works best) and paste the link in your application. Tell us who you are, what you've done, and why this role fits you.