At Coconut we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for experienced top talent to fill the role below:
Job ID: 1784233927504
Monday Implementation Manager
Remote
$1,800 to $3,000 / month
Full-time · 40 hrs/week
Timezone: 9-6 PM EST
Job Description
Experience Needed / Responsibilities
Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.
Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.
Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.
Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.
Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.
Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.
Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.
Track and document project progress, ensuring deliverables align with scope and client expectations.
Good to Have
Exceptional problem-solving skills and a proactive approach to challenges.
Experience providing training and creating documentation for end-users.
Familiarity with related platforms (e.g., make.com, Zapier) is a plus.
Excellent communication skills, both written and verbal.
Non-negotiable Requirements
Proven experience with monday.com, including advanced workflow design, automations, and integrations.
3+ years of project management, implementation, or consulting experience in a client-facing role.
Strong ability to manage multiple client accounts and prioritize effectively.
Industry Tools / Experience
monday.com
make.com
G Suite
Slack
Before Applying
To streamline your application, please carefully review and complete ALL ITEMS below before proceeding to the application form.
1
English Proficiency Rating
You will need to enter your CEFR English proficiency level in the application form. If you're unsure of your rating, you can take a quick assessment here.
2
1-Minute Introduction Video
Record a short video introducing yourself (Loom works best) and paste the link in your application. Tell us who you are, what you've done, and why this role fits you.